eLearning

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Workplace Safety

Problem: Workplace accidents can result in increased costs through medical expenses, worker's compensation claims, and potential lawsuits, the goal is to apply learned safety techniques to real-life scenarios in the warehouse environment to prevent injuries.

Solution: This course is designed to directly engage warehouse employees in warehouse safety operations, including material handling, inventory management, and equipment operation.

Highlights: This course uses Merrill's principles of instruction, Mayer's multimedia theory, tab interactions, flip cards, markers, workplace scenarios, Camtasia block, Storyline blocks, gamification, and a scenario based final quiz.

Process: This demo eLearning module was developed through the ADDIE model. Starting with an organizational brainstorming practice arranging learning objectives and behavioral outcomes on sticky notes, the designer and SMEs determined the course objectives, content, and outcomes. During the design phase, a design document was crafted to highlight engaging interactions in storyline blocks. After development, the course would be uploaded to the company LMS in compliance to SCORM requirements.

Evaluation: The Kirkpatrick's model level 2 assessment would gauge staff engagement and knowledge retention. Level 3 observations of behavioral changes along with survey results and social media postings will ensure long term positive outcomes.

Tools Used: Articulate Rise 360, Microsoft Office, Lucidspark, Canva

Deliverables:

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Member Services Team Staff (MSTS) will learn customer service strategies

Problem: Fitness Center XYZ has experienced an increase in member dissatisfaction over the past 3 quarters in the area of customer service. There has been a 20% increase in member complaints in the area of customer service as evidenced in surveys and social media. This training will educate the member services team about strategies to improve customer service as the employees complete job related tasks.

Solution: This course directs the learner to specific customer service strategies to enhance customer interactions when greeting members, practicing empathic listening, and celebrating member successes. Staff will also learn successful procedures to conduct facility tours, and opening and closing procedures. Customer satisfaction is pivotal to the prosperity of a fitness center as it directly influences retention rates, word-of- mouth referrals, and overall business growth.

Audience: All member services staff.

Highlights: This course includes Gagne's 9 instructional events, name entry text variable, workplace scenario, flip card interaction, drag and drop interaction, looping animations, branching scenario, panning zoom regions, marker interaction, clip board interactions, narration, and multi-interaction final quiz with feedback.

Process: This demo eLearning module was developed through an end to end approach starting with the needs analysis and meeting with SMEs to target the business problem and determine learning goals and the appropriate modality for training. A detailed design document outlined the learning objectives and actions needed by the learners to successfully acquire the learning outcomes. During the design phase, a storyboard captured the visual layout and functionality of the course, including a workplace scenario, a branching interaction, a pre-assessment and midcourse knowledge check, and job aids. Articulate Storyline was selected to develop this course with the intention to upload to the fitness center LMS in compliance with SCORM requirements.

Evaluation: Applying Kirkpatrick's model of evaluation, an engaging level 2 assessment is built into the course to evaluate the learners' knowledge retention. A level 3 evaluation can be conducted three months after the eLearning completion to determine behavioral changes and application of skills in the workplace.

Tools Used: Articulate Storyline 360, Microsoft Office, Canva

Deliverables:

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Food handlers at Restaurant XYZ will learn food safety procedures

Problem: Restaurant XYZ has experienced a decrease in revenue due to multiple violations of food safety from local health department inspections. The goal is to create customer satisfaction and trust with repeat patronage through safe food handling practices at the restaurant. Food handling staff need to demonstrate excellent hand washing and safe food handling procedures for disease prevention.

Solution: This course is designed to help kitchen, wait, and host staff implement safe food handling practices to maximize heath and wellness. Participants will apply an established timetable for hand washing, They will demonstrate proper food handling and storage procedures. They will apply disease prevention practices by using workplace scenarios. The goal is to create customer satisfaction and trust and produce measurable results on surveys and social media interactions.

Audience: All restaurant staff, including kitchen staff, wait staff, food, runners, and host staff. All personnel possess a foundational understanding of food safe requirements.

Highlights: This course includes workplace scenario, tab interaction, marker interaction, labeled graphics, sorting activity, and scenario based final quiz.

Process: This demo eLearning module was developed through the ADDIE model. Starting with an organizational brainstorming practice arranging learning objectives and behavioral outcomes on sticky notes, the designer and SMEs determined the course objectives, content, and outcomes. During the design phase, a design document was crafted to highlight engaging interactions in storyline blocks. After development, the course would be uploaded to the company LMS in compliance to SCORM requirements.

Evaluation: The Kirkpatrick's model level 2 assessment would gauge staff engagement and knowledge retention. Level 3 observations of behavioral changes along with survey results and social media postings will ensure long term positive outcomes.

Tools Used: Articulate Rise 360, Microsoft Office, Lucidspark, Canva

Deliverables:

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Heart of Pine Troubleshooting Woodworking Course

Problem: Woodworking is a precise craft. Training and retaining quality talent is difficult. Heart of Pine has experienced high turnover. The goal is to enhance carpenter confidence through a positive and safe work environment, and empower journeymen to excel in their craft to master carpenter and retain high quality talent.

Solution: This course supports learners through high level decision making tasks required day to day in the wood working industry. Carpenters participate in real life scenarios to distinguish among the six types of production problems and apply a flowchart to troubleshoot and solve the six production problem types. Understanding the production cycle allows the carpenter to make immediate and proactive decisions that enhance safety, build confidence and job satisfaction, reduce production costs, and build customer confidence and satisfaction.

Audience: Journeyman to Master Carpenter employees at Heart of Pine. All craftsman possess a foundational understanding of work working skills.

Highlights: This course includes workplace scenarios, spinner interaction, slider knowledge check, scenario based flowchart interaction, light boxes for learner note taking and for website resources to research and apply new knowledge, scenario based final quiz.

Process: This eLearning module was developed through the SAM model by using needs analysis to determing learning objectives and then prepare the course design and content alignment with the determined learning objectives. Through and approximation, collaboration, and an iterative process the final version was developed.

Evaluation: Following Kirkpatrick's 4 levels of assessment, and focusing on levels 2 and 3, the LMS will track learner completion and knowledge retention. The warehouse foreman will complete observations of behavioral change and recommend each successful employee for Master Carpenter cert testing.

Tools Used: Articulate Storyline 360, Canva, Microsoft Office

Deliverables: